Orders can be cancelled before dispatch or before special-order items enter production or procurement. Once processing begins, cancellation may not be possible.
Returns are accepted only for damaged, defective, or incorrect items reported within a reasonable time after delivery and verified by our team.
If a refund is approved, it will be processed through the original payment method or an agreed alternate method, subject to gateway and banking timelines.
Custom-built products, installed products, used equipment, and items damaged after delivery due to mishandling are generally not eligible for refund.
Shipping, installation, and service charges may be non-refundable unless the return is caused by an error on our side.
For refund or cancellation requests, contact our team with your order details and supporting photos or documents where applicable.